This Website Maintenance Policy outlines how Stantexx Contractors & General Supplies (“we”, “us”, “our”) provides ongoing website maintenance, updates, support, and related services. It ensures clarity, consistency, and mutual understanding between us and our clients.
By using our website maintenance or hosting services, you agree to the terms outlined below.
đź› 1. Scope of Website Maintenance Services
Our website maintenance services may include:
1.1. Technical Updates
CMS updates (if applicable)
Plugin/module updates
Security patches
Performance optimization
1.2. Content Updates
Text changes
Image replacements
Adding or updating pages (within agreed limits)
Blog posting (if included in your plan)
1.3. Security & Monitoring
Malware scanning
Firewall configuration
SSL certificate monitoring
Uptime monitoring
1.4. Backup Management
Scheduled backups
Secure storage
Restoration support
1.5. Support & Troubleshooting
Fixing broken links
Resolving display issues
Addressing minor bugs
General website assistance
The exact services provided depend on your selected maintenance plan or agreement.
đźš« 2. Services Not Included (Unless Agreed Separately)
The following items are not included in standard maintenance unless explicitly stated:
Full website redesigns
New feature development
Custom coding or integrations
Major layout changes
eCommerce system rebuilds
Third‑party software licensing
SEO campaigns
Marketing services
Odoo development or customization
VoIP or email configuration
These services may be quoted separately upon request.
⏱ 3. Response & Resolution Times
3.1. Standard Requests
Response time: 1–2 business days
Resolution time: 2–5 business days depending on complexity
3.2. Urgent Issues (Website Down)
Response time: Within 4 hours
Resolution target: Same day
3.3. Non‑Urgent Enhancements
Scheduled based on workload
May require additional billing
🔄 4. Client Responsibilities
To ensure smooth maintenance, clients must:
Provide accurate and timely information
Maintain secure passwords
Avoid installing unauthorized plugins or scripts
Notify us before making major changes
Ensure hosting credentials remain active
Unauthorized changes may void maintenance coverage.
đź’ł 5. Billing & Payments
5.1. Monthly Plans
Billed monthly in advance
Non‑refundable once the billing cycle begins
5.2. Annual Plans
Discounted rates may apply
Non‑refundable after activation
5.3. One‑Time Updates
Quoted individually
Payable before work begins
🧾 6. Suspension of Services
We may suspend maintenance services if:
Payments are overdue
Unauthorized modifications cause instability
Security risks are detected
The website is used for prohibited activities
Services may resume once issues are resolved.
🛡 7. Liability
We are not responsible for:
Issues caused by third‑party hosting providers
Client‑installed plugins or code
Hacks resulting from client negligence
Loss of data due to external factors
Downtime caused by external networks
Our liability is limited to the amount paid for the maintenance service.
🔧 8. Backups & Restorations
We maintain backups based on your plan. Restorations may incur additional fees unless included in your package.
đź“ś 9. Changes to This Policy
We may update this policy periodically. Continued use of our services indicates acceptance of the updated terms.
📬 10. Contact Information
For questions or support related to website maintenance:
Stantexx Contractors & General Supplies Email: info@stantexx.com Phone: +1‑868‑735‑7826 Support Portal: Coming Soon