This VoIP Fair Usage Policy (“FUP”) outlines the acceptable and reasonable use of VoIP & PBX services provided by Stantexx Contractors & General Supplies (“we”, “us”, “our”). Its purpose is to ensure high‑quality service, prevent abuse, and maintain network stability for all clients.
By using our VoIP & PBX services, you agree to comply with this FUP.
📞 1. Purpose of This Policy
VoIP systems rely on shared network resources. Excessive or abusive usage can negatively impact:
Call quality
Network performance
Carrier reliability
System security
This policy ensures fair and responsible use across all clients.
📊 2. What Is Considered Fair Usage?
Fair usage means:
Using VoIP services for normal business communication
Making calls consistent with your business size and industry
Avoiding automated or high‑volume calling patterns
Using extensions as intended (one user per extension)
We monitor usage patterns to ensure fairness and service quality.
🚫 3. Prohibited VoIP Activities
The following activities are strictly prohibited:
3.1. Automated or High‑Volume Calling
Robocalling
Auto‑dialing
Predictive dialing
Mass outbound campaigns
3.2. Fraudulent or Malicious Use
Caller ID spoofing
Toll fraud
Unauthorized international calling
Using VoIP for harassment or threats
3.3. Excessive Call Duration or Frequency
Examples of excessive usage include:
Continuous calling without breaks
Unusually long call durations
Call volumes far above typical business levels
3.4. Sharing or Reselling Services
You may not:
Share your VoIP service with another business
Resell or redistribute VoIP minutes
Use one extension for multiple users
📈 4. Usage Thresholds
To maintain service quality, we may apply fair usage thresholds such as:
Maximum outbound calls per day
Maximum call duration per extension
Maximum concurrent calls
Limits on international calling
These thresholds vary based on your plan and business type.
If your usage exceeds normal business patterns, we may contact you to review your needs or recommend an upgraded plan.
🔍 5. Monitoring & Review
We monitor VoIP usage to:
Detect fraud
Prevent abuse
Maintain call quality
Ensure network stability
Monitoring includes call volume, duration, patterns, and destination types. We do not monitor call content unless call recording is enabled by the client.
⚠️ 6. Violations & Enforcement
If we detect usage that violates this policy, we may:
Issue a warning
Temporarily restrict outbound calling
Block suspicious destinations
Suspend VoIP services
Terminate service in severe cases
We will always attempt to contact you before taking action unless immediate suspension is required to protect the network.
💼 7. Business Continuity
If your business requires:
High‑volume calling
Call center operations
Automated dialing
Large outbound campaigns
We can provide a custom VoIP plan designed for your needs. This ensures compliance while maintaining performance.
📜 8. Changes to This Policy
We may update this FUP periodically. Continued use of our VoIP services indicates acceptance of the updated terms.
📬 9. Contact Information
For questions about this VoIP Fair Usage Policy:
Stantexx Contractors & General Supplies Email: info@stantexx.com Phone: +1‑868‑735‑7826 Support Portal: Coming Soon