These Terms of Service (“Terms”) govern your use of the Stantexx Support Portal (“Portal”), operated by Stantexx Contractors & General Supplies (“we”, “us”, “our”). By accessing or using the Portal, you agree to these Terms.
1. Purpose of the Support Portal
The Portal provides clients with:
Ticket submission and tracking
Service updates and notifications
Access to documentation and resources
Communication with our support team
The Portal is intended for authorized clients only.
2. Account Registration & Security
To access the Portal, you may be required to create an account.
You agree to:
Provide accurate information
Maintain confidentiality of your login credentials
Notify us immediately of unauthorized access
Use your account only for legitimate business purposes
We may suspend accounts that violate these Terms.
3. Acceptable Use
You may not use the Portal to:
Submit abusive, threatening, or inappropriate content
Upload malicious files or code
Attempt to access other users’ data
Interfere with system performance
Circumvent security controls
All activity is subject to monitoring for security and quality assurance.
4. Ticket Handling & Response Times
Ticket response times follow your applicable support plan or SLA.
We will:
Acknowledge tickets promptly
Provide updates as needed
Resolve issues based on severity and scope
You agree to:
Provide accurate details
Respond to requests for information
Test and confirm resolutions
5. Data & Privacy
Information submitted through the Portal may include:
Contact details
Technical logs
System information
Attachments
We handle all data in accordance with our Privacy Policy and Data Protection Policy.
6. Availability & Maintenance
We strive to maintain Portal availability but do not guarantee:
Uninterrupted access
Error‑free operation
Immediate resolution of issues
Scheduled maintenance may occur with or without notice.
7. Termination of Access
We may suspend or terminate Portal access if:
Terms are violated
Abuse or security risks are detected
The client relationship ends
You may request account closure at any time.
8. Limitation of Liability
We are not liable for:
Loss of data
Delays in ticket resolution
Portal downtime
Indirect or consequential damages
Our total liability is limited to the amount paid for support services.
9. Changes to Terms
We may update these Terms periodically. Continued use of the Portal indicates acceptance of updated Terms.
10. Contact Information
For questions about these Terms:
Email: info@stantexx.com Phone: +1‑868‑735‑7826