This Service Onboarding Agreement (“Agreement”) outlines the responsibilities, deliverables, and expectations during the onboarding phase for new clients of Stantexx Business Solutions (“we”, “us”, “our”).
By engaging our services, you (“Client”) agree to the terms below.
1. Purpose of Onboarding
The onboarding process ensures:
Proper setup of systems
Clear understanding of requirements
Smooth transition into active service
Alignment of expectations
This Agreement applies to all new service engagements.
2. Onboarding Deliverables
Depending on the service, onboarding may include:
Account creation and system setup
Initial configuration (Odoo, VoIP, email, hosting)
Domain/DNS setup
User provisioning
Kickoff meeting
Requirements gathering
Access and credential verification
Initial testing
Specific deliverables will be outlined in your proposal.
3. Client Responsibilities
The Client agrees to:
Provide accurate business information
Assign a primary point of contact
Supply required credentials and documentation
Respond to communication in a timely manner
Participate in onboarding meetings
Review and approve configurations
Delays in client response may extend onboarding timelines.
4. Stantexx Responsibilities
We will:
Provide professional onboarding services
Communicate timelines and requirements
Configure systems based on agreed scope
Provide initial training (if included)
Ensure secure handling of client data
5. Timelines
Onboarding timelines are estimates and may vary based on:
Client responsiveness
Complexity of requirements
Third‑party dependencies
Data quality
Scope changes
We will communicate any timeline adjustments.
6. Scope Changes
Any changes requested after onboarding begins may:
Require additional fees
Extend timelines
Require a revised proposal
Scope changes must be approved in writing.
7. Acceptance of Onboarding
Onboarding is considered complete when:
Deliverables are provided
Client reviews and approves the setup
Access is confirmed
Systems are ready for operational use
Approval may be written or implied through continued use.
8. Fees & Payments
Onboarding fees:
Are outlined in your proposal
Must be paid according to invoice terms
Are non‑refundable once onboarding begins
9. Termination
Either party may terminate onboarding if:
The other party breaches the Agreement
Required information is not provided
Payment terms are not met
Fees for completed work remain payable.
10. Contact Information
For onboarding questions:
Email: info@stantexx.com Phone: +1‑868‑735‑7826