This Refund & Cancellation Policy explains how refunds, cancellations, and service changes are handled for all services provided by Stantexx Contractors & General Supplies, including Odoo ERP, VoIP & PBX, website design, hosting, domain & email services, and related digital solutions.
By using our services, you agree to the terms outlined below.
đź’ł 1. General Refund Policy
Because our services involve time, expertise, configuration, and digital delivery, all payments are generally non‑refundable unless otherwise stated in a written agreement.
Refunds may be considered only in the following cases:
1.1. Duplicate Payments
If you accidentally make a duplicate payment, we will issue a full refund for the duplicate amount.
1.2. Service Not Delivered
If a service has not yet started and no work has been performed, you may request a cancellation and partial refund (minus administrative fees).
1.3. Legal Requirements
If applicable laws require a refund, we will comply accordingly.
🛠2. Service‑Specific Refund Terms
2.1. Odoo ERP Services
Due to the nature of ERP implementation, configuration, and development:
Payments for Odoo services are non‑refundable once work has begun.
Deposits are non‑refundable.
Custom development, integrations, and migrations are non‑refundable.
If you cancel mid‑project, you will be billed for all completed work.
2.2. VoIP & PBX Services
Because VoIP services rely on third‑party carriers, licensing, and provisioning:
Setup fees are non‑refundable.
Monthly service fees are non‑refundable once the billing cycle begins.
Hardware (if provided) must be returned in unused condition for any refund consideration.
2.3. Website Design & Development
Website design involves creative and technical work. Therefore:
Deposits are non‑refundable.
Work already completed is billable and non‑refundable.
If you cancel before completion, you will receive all completed work up to that point.
2.4. Domain & Email Services
Domains and email services are tied to third‑party registrars and cannot be reversed.
Domain purchases are non‑refundable.
Email hosting fees are non‑refundable once activated.
DNS configuration and migration fees are non‑refundable.
❌ 3. Cancellations
3.1. Monthly Services
You may cancel monthly services (VoIP, hosting, email, support plans) at any time. Cancellations take effect at the end of the current billing cycle.
No partial refunds are issued for unused time.
3.2. Project‑Based Services
For project‑based work (Odoo, websites, branding):
You may cancel at any time.
You will be billed for all completed work.
Deposits remain non‑refundable.
🔄 4. Changes to Services
If you request changes to a project or service:
Additional fees may apply
Timelines may be adjusted
A revised proposal or invoice may be issued
🧾 5. Chargebacks
If a chargeback is initiated:
All work will be paused immediately
Access to systems may be suspended
We will provide documentation to the payment provider
You remain responsible for all outstanding balances
📬 6. How to Request a Refund or Cancellation
To request a refund or cancel a service, contact us at:
Email: info@stantexx.com Phone: +1-868-735-7826 Support Portal: "Coming Soon"
Please include:
Your name
Company name
Service purchased
Invoice number
Reason for request
We will respond within 2–3 business days.